Returns Policy

RETURN & CANCELLATION POLICY

How to cancel your order, or return or exchange a product.

Cancelling your order

You have 2 hours from ordering your item to cancel it. After that time we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.

If your item is damaged please contact us right away. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won't affect any refund you may be entitled to.

If your item is personalised:

Unfortunately, personalised items are non-refundable:

Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element,

To avoid disappointment, please contact us with any questions regarding your personalised piece.